Guides and Templates
Find the right guide, then generate your letter
Explore guides by sector or by intent. Each path gives practical direction and a fast route into the generator.
By sector
Choose the issue area first, then follow a guide or start drafting.
Employment guides
Formal workplace complaints, responses, and appeals.
Examples: grievance letters, dismissal appeals, policy responses
Housing guides
Rent disputes, tenancy issues, and housing communication.
Examples: challenge rent increase, repair escalation
Consumer guides
Complaints and refund letters for products and services.
Examples: refund request, service complaint
Parking and fines guides
Ticket disputes and formal appeals.
Examples: parking ticket challenge, penalty review
Billing and financial guides
Disputed charges, billing corrections, and escalation letters.
Examples: duplicate billing, account dispute
Education guides
Appeals and formal communication for academic issues.
Examples: grade appeal, exclusion response
By intent
Start with what you need the letter to do.
Writing a complaint
Use this when you need a formal record of what happened and what outcome you want.
Responding to a letter
Use this when you need a structured, point-by-point response.
Appealing a decision
Use this when challenging an outcome and requesting review.
Escalating an issue
Use this when previous contact has not resolved the problem.
All guides
See all letter guidesWork and employment15
Unfair treatment at work? Write a strong grievance letter (UK)
Use ACAS-aligned wording to raise a formal complaint clearly and increase the chance of a proper response.
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Need HR to act? File a formal workplace complaint letter (US)
Build a clear written record for harassment, discrimination, retaliation, or policy breaches.
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Dismissed unfairly? Appeal the decision clearly (UK)
Use an ACAS-aware appeal structure to challenge the outcome with specific grounds and evidence.
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Think your termination was wrongful? Appeal in writing (US)
Frame your timeline, evidence, and requested remedy before escalating to EEOC or legal advice.
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Being bullied at work? Protect yourself and escalate (UK)
Learn what counts as bullying, how to document it, and how to raise a formal complaint that gets attention.
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Fired unfairly? Understand wrongful termination routes (US)
Check if your firing may be unlawful, protect key evidence, and respond in writing quickly.
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Treated unfairly at work? Escalate with evidence (UK)
Understand your options, document key incidents, and raise concerns in writing with clarity.
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Missing pay? Challenge unlawful deductions (UK)
Build a clear written challenge with dates, amounts, and contract terms.
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Unpaid wages or overtime? Put it in writing (US)
Use a structured wage demand letter backed by timesheets and pay records.
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On probation and treated unfairly? Know your rights (UK)
Learn what rights still apply in probation and how to raise concerns in writing.
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Got a write-up? Respond strategically (US)
Document inaccuracies, provide context, and request fair review in writing.
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Struggling with stress at work? Ask for support clearly (UK)
Use a structured written request for adjustments, workload review, and wellbeing support.
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Need stress-related accommodation? Ask in writing (US)
Request practical support with clear facts, impact, and proposed accommodation options.
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P45 being withheld? You have a route without it
They should issue it without being asked — and you can start a new job correctly taxed without one.
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Not paid, or paid late? The clock is shorter than you think
Late pay can be an unlawful deduction — and the tribunal deadline is three months less one day.
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Housing and landlords6
Landlord not doing repairs? Here's how long they actually have
What 'reasonable time' means in practice, when it becomes a legal breach, and how to create the written record that protects you.
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Told the mould is your fault? What the law actually says
Condensation, disrepair, and the difference that decides who has to fix it — plus how to report damp so it is not dismissed.
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Unfair deposit deductions? The free route most tenants miss
The landlord must evidence every deduction. Here is how the free scheme adjudication works and what fair wear and tear actually covers.
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Landlord gone quiet? Make the silence work for you
An ignored written request is strong evidence. Here is how to build the record and who to take it to.
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Is your home unsafe? The free council route explained
What counts as a serious hazard, how an HHSRS inspection works, and what to send your landlord first.
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Deposit not back yet? Check protection first
The 10-day rule starts later than most people think — and an unprotected deposit is worth 1 to 3 times its value.
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Shopping, refunds and services4
Refused a refund? What the shop actually has to do
The 30-day rule, the six-month burden shift, and why 'contact the manufacturer' is usually not an answer.
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Company won't refund? Your card may be the faster route
Section 75 versus chargeback — what each covers, the amount and time limits, and how to ask.
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Company gone silent on your refund? Make that work for you
An ignored written request is evidence. Here is how to build the record and who to take it to.
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Work done badly? What you can actually ask for
Repeat performance, price reduction, and the standard a trader has to meet.
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Energy, broadband and bills3
Billed for energy from over a year ago?
The back-billing rule can cancel charges older than 12 months — when the supplier was at fault and you acted reasonably.
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Supplier not fixing it? The free Ombudsman route
Eight weeks or a deadlock letter unlocks it — and you have 12 months from the final response before it closes.
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Broadband down? You may be owed money automatically
Ofcom's scheme pays per day of lost service and per missed appointment — no claim needed, in theory.
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Parking tickets and fines2
Council parking ticket? The two deadlines that matter
14 days for the 50% discount, 28 days to make formal representations, then a free independent adjudicator.
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Private parking charge? It is an invoice, not a fine
Which body hears the appeal, the 28-day windows, and why the legal difference matters.
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Councils and public services2
Council ignoring you? Get it logged, then escalate
The two-stage process, the 12-week point, and the free ombudsman that can act when the council will not.
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Council still not fixing it? The free ombudsman route
When the route opens, the 12-month deadline that closes it, and what the Ombudsman can order.
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Debt and billing1
Letter help by sector
Each sector page explains common situations and the letters that address them.
- Employment & Workplace
- Housing & Tenancy
- Consumer Complaints
- Parking, Tickets & Fines
- Billing & Financial Disputes
- Education & Academic Issues
- Healthcare & Care
- Public Services & Council
- Utilities & Telecoms
- Travel & Bookings
- Insurance
- Professional Services
- Transport & Enforcement
- Data, Privacy & Records
- Staff conduct / misconduct
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